privacy policy

Privacy Policy

Last updated: [Date]

Weldpoly (“we”, “us”, “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy describes how we collect, use, disclose, store, and protect personal information when you visit our website, use our online enquiry and quote forms, communicate with us, or otherwise interact with Weldpoly.

This document is provided for general information purposes. A final, legally reviewed version may replace or update this content from time to time. By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are

Weldpoly supplies HDPE pipe welding equipment, workshop fabrication equipment, and related spare parts and services to professionals in industries including mining, construction, civil infrastructure, water, agriculture, and related sectors.

If you have questions about this Privacy Policy or how we handle personal information, you can contact us at:

Weldpoly
Email: sales@weldpoly.com
Phone: +61 7 4145 4465
Website: weldpoly.com

2. Scope of this policy

This Privacy Policy applies to personal information we collect through:

• our website and web forms;
• quote requests and product enquiries;
• email, phone, and other communications with our team;
• marketing and newsletter subscriptions (where offered); and
• any other channels that link to or reference this policy.

It does not apply to third-party websites, applications, or services that may be linked from our site. Those parties operate under their own privacy policies.

3. What personal information we collect

The type of information we collect depends on how you interact with us. We may collect:

Information you provide directly, such as:

• name (first and last);
• email address;
• phone number;
• company or organisation name;
• country or region;
• job title or role (if provided);
• messages, comments, or other information you include in enquiry or contact forms;
• product or spare part details included in a quote request;
• marketing preferences and consent choices;
• any other information you choose to provide when communicating with us.

Information collected automatically when you use our website, such as:

• IP address and general location (city/region level);
• browser type and version;
• device type and operating system;
• pages visited, time spent, and navigation paths;
• referring website or source;
• date and time of visits;
• technical and diagnostic data related to site performance and security.

We may also collect information through cookies and similar technologies, as described in Section 8 below.

We do not intentionally collect sensitive personal information unless you voluntarily provide it and we have a lawful reason to retain it. Please do not send us sensitive information unless we specifically request it.

4. How we collect personal information

We collect personal information when you:

• submit a contact, enquiry, or quote form;
• request pricing or product information;
• subscribe to updates or marketing communications (where available);
• email or call us;
• interact with features on our website; or
• otherwise engage with Weldpoly online or offline in contexts where this policy applies.

We may also receive limited information from service providers that help us operate our website, analytics, hosting, or communication tools.

5. How we use personal information

We use personal information for purposes including:

• responding to enquiries, quote requests, and support questions;
• providing information about our products, services, and spare parts;
• processing and managing quote and sales-related communications;
• operating, maintaining, and improving our website and user experience;
• understanding how visitors use our site (analytics and performance);
• sending service-related messages where necessary;
• sending marketing or promotional communications where you have consented or where permitted by law;
• complying with legal, regulatory, and contractual obligations;
• protecting our rights, property, safety, and the safety of others; and
• detecting, preventing, and addressing fraud, abuse, or security issues.

We will not use your personal information for purposes that are incompatible with the reasons it was collected, unless we are required or permitted to do so by law and, where appropriate, we notify you.

6. Marketing communications

Where we offer marketing communications, we will only send them in accordance with applicable law and your preferences.

If you subscribe or opt in to receive updates from Weldpoly, you may unsubscribe at any time using the link in our emails (where provided) or by contacting us at sales@weldpoly.com.

We do not rely on pre-ticked boxes or assumed consent for marketing communications. Your consent choices will be recorded where required.

7. Legal bases for processing (where applicable)

Depending on your location and the nature of our relationship with you, we may process personal information on one or more of the following bases:

• Consent — for example, where you opt in to marketing communications or agree to non-essential cookies.
• Contract — where processing is necessary to respond to your request or take steps before entering into a contract with you.
• Legitimate interests — where processing is necessary for our legitimate business interests (such as improving our website, responding to enquiries, or ensuring security), provided those interests are not overridden by your rights.
• Legal obligation — where we must comply with applicable laws and regulations.

8. Cookies and similar technologies

Our website may use cookies, pixels, and similar technologies to:

• enable core site functionality;
• remember preferences;
• measure traffic and usage patterns;
• improve performance and content; and
• support analytics and marketing (where enabled).

Cookies may be set by us or by third-party providers whose tools we use (for example, analytics or hosting services).

You can control cookies through your browser settings. Blocking or deleting cookies may affect how certain parts of the website function.

Where required by law, we will request your consent before placing non-essential cookies.

9. Disclosure of personal information

We do not sell personal information. We may share personal information with:

• Service providers who assist us with website hosting, form processing, email delivery, analytics, customer relationship management, and similar operational functions. These providers are permitted to use personal information only as needed to perform services for us and are expected to protect it appropriately.
• Professional advisers such as lawyers, accountants, or insurers where reasonably necessary.
• Business transfers in connection with a merger, acquisition, reorganisation, or sale of assets, subject to appropriate safeguards.
• Legal and regulatory authorities when required by law, court order, or to protect rights, safety, or property.

We require third parties that handle personal information on our behalf to implement appropriate security measures and use the information only for the purposes we specify.

10. International transfers

Weldpoly is based in Australia. If you access our website from outside Australia, your information may be transferred to, stored in, or processed in Australia or other countries where our service providers operate.

Where personal information is transferred internationally, we take reasonable steps to ensure it receives a level of protection consistent with applicable privacy laws.

11. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information and the context in which it was collected — for example, enquiry records, quote history, marketing consent logs, and website analytics data may be kept for different durations.

When personal information is no longer needed, we take reasonable steps to delete, anonymise, or securely destroy it.

12. Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

You are responsible for keeping any account credentials or access details confidential and for notifying us if you believe your information has been compromised.

13. Your rights and choices

Depending on your location and applicable privacy laws, you may have rights to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information in certain circumstances;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent; and
• lodge a complaint with a relevant privacy regulator.

To exercise these rights, contact us at sales@weldpoly.com. We may need to verify your identity before responding. We will respond within a reasonable timeframe and in accordance with applicable law.

If you are in Australia, you may also contact the Office of the Australian Information Commissioner (OAIC) if you have concerns about how we handle personal information.

14. Third-party links

Our website may contain links to third-party websites, platforms, or resources. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing personal information to them.

15. Children’s privacy

Our website and services are directed at business and professional users. We do not knowingly collect personal information from children under the age of 16 (or the applicable age of digital consent in your jurisdiction). If you believe we have collected information from a child, please contact us so we can take appropriate steps to delete it.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice on our website.

We encourage you to review this page periodically to stay informed about how we protect your information.

17. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:

Weldpoly
Email: sales@weldpoly.com
Phone: +61 7 4145 4465

We will endeavour to respond promptly and in accordance with applicable privacy laws.